Our Commitment to Quality:
Our ISO 9001:2015 Certification
Our Commitment to Quality:
Our ISO 9001:2015 Certification
What is ISO 9001:2015?
ISO 9001:2015 is the global benchmark for quality management, setting the standards that guide how businesses deliver consistent excellence. At New Town Toyota, this certification reflects our focus on customers, strong leadership, and a clear, process-driven approach. Most importantly, it shows our commitment to continually improving so that every driver who chooses us can be confident they’ll receive high-quality service and long-term value.
Leading the Way in Quality Since 1995
New Town Toyota has proudly held ISO 9001 certification since 1995, making us one of the few car dealerships in Australia to achieve and continually maintain this standard. For our customers, it means every part of our business—from sales and service to parts and support—is guided by a commitment to excellence. By upholding these high standards and always striving to improve, we deliver the exceptional customer experience that has made us one of Perth’s most trusted Toyota dealerships.
Why ISO Certification Matters to You
For our customers, ISO 9001:2015 is more than a certificate—it’s your assurance that New Town Toyota operates to the highest standards. Whether you’re purchasing a new Toyota, exploring pre-owned options, booking a service, or simply seeking expert advice, you can trust that every process is designed to meet, and often exceed, your expectations. It’s one of the many reasons drivers consider us among the best Toyota dealerships in Perth.
A Commitment to Excellence
At New Town Toyota, ISO certification is more than a badge—it’s our promise to deliver excellence at every stage of the journey. It reflects the way we operate efficiently, invest in training our team to the highest level, and keep customer satisfaction at the heart of everything we do. By continually reviewing and improving our processes, we ensure New Town Toyota remains one of Perth’s most trusted Toyota dealerships and a leader in the Australian automotive industry.
When you choose New Town Toyota, you’re choosing a dealership built on quality, consistency, and continuous improvement. It’s a commitment that has earned the trust and loyalty of Perth drivers for generations.
See What Our Customers Think
4.1 rating out of 873 reviews
John Langoulant
The 10000km service was handled well and the vehicle was clean and set up for its next journey.
Nancy Jiang
We had a great experience at New Town Toyota when purchasing our new Prado. The entire team was professional, pleasant and helpful in making our decisions. A...
View moreRoss Macpherson
Had my 300 in for a minor issue, Jamie Hunt was my service contact and I am happy with the result achieved and the great communication from Jamie, a credit t...
View moreKaren H
Had an excellent experience lately buying a used car from New Town Toyota. Daniel took the time to sit down and listen to what I was looking for and provide ...
View moreYeshey Choden
Excellent service Toyota has provided me so far , special thanks to Justin for his unwavering support and exceptional customer service skills . Thank you..
Orical001
Service team did amazing, Steve the service manager went above and beyond to sort out my 2021 Kluger Grande 1DVG555, they replace my transmission under warra...
View moreRohan Vaughan
Been on the road for 8 months. Our LC 200 series developed issues with the DPF in Marbel Bar. Keeps tripping into limp mode. Managed to get started again ...
View moreRuaa Hattem
I had an excellent experience with Justin Hou at New town Toyota. His customer service was exceptional — professional, friendly, and genuinely focused on hel...
View moreDa “Lucky Me”
Big thanks to Alex and the team for the smooth and easy car-buying experience! Love my new ride 🚗✨
Caroline Au
Had a wonderful experience during the whole process with the team in particular Eliyas. The whole process was very well executed and my car was ready in a ...
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