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How to Choose the Right Car Dealership
If you’re in Perth and in the market for a new or used car, you might be asking yourself: “What is the best car dealership in Perth?” It’s a common question - and an important one.
Choosing your car dealership is almost as important as choosing your car. It’s not just about where you buy; it’s about who will look after you throughout your entire ownership journey. From capped-price servicing and Toyota warranty support to genuine accessories and future trade-ins, the right dealership becomes a long-term partner, not just a point of sale.
A great dealership should make life easier, not harder. It should be convenient, transparent, and committed to quality service long after delivery day. Here are the key things to look for when choosing the best Toyota dealer in Perth — the one that fits your lifestyle, your values, and your future on the road.
Location and Convenience
Servicing happens every year, sometimes twice a year, so location matters more than most people think. New Town Toyota is confidently located just five minutes from Optus Stadium in East Victoria Park. This central, well-connected location makes servicing simple. Drop your car off, then catch public transport to work or head to Westfield Carousel while your car is in the workshop. A convenient location removes friction across the lifetime of ownership, helping you stay on top of servicing and maintenance with ease.
A Customer-Centric Approach
A truly customer-centric dealership puts people first, not paperwork. It’s about more than selling cars — it’s about creating an experience that feels easy, comfortable, and personal from the moment you walk through the door.
The best dealerships think beyond the sale. They design their spaces and services around how customers actually live. That means comfortable lounges for a quiet coffee, dedicated children’s play rooms to make family visits easier, and modern facilities where every detail has been considered for your convenience. It’s the kind of environment where you feel looked after, not rushed.
At New Town Toyota, this philosophy shapes everything we do. Our state-of-the-art dealership has been built with customers in mind, making every visit as seamless as possible.
We make every step of the process easy:
Free trade-in valuations, with the option for our team to come to you.
Free Service loan cars, so you stay mobile while we take care of your Toyota
Modern, state-of-the-art facilities with multiple lounges and dedicated children’s play areas, so every visit feels relaxed and considered.
Easy online service booking, allowing you to schedule maintenance around your life.
It’s about removing hassle and adding convenience, creating an ownership experience that feels effortless, family-friendly, and genuinely respectful of your time.
A Commitment to Quality
Quality is one of the clearest signs of a dealership you can trust. It’s not just about shiny showrooms or friendly smiles, it’s about the systems, training, and standards that exist behind the scenes. A dealership truly committed to quality delivers consistency at every stage of ownership, from your first test drive to every future service.
When a business invests in structured processes, skilled technicians, and continuous improvement, it shows that they value your time, your safety, and your vehicle’s long-term performance. These standards are what separate a good dealership from a great one.
At New Town Toyota, that commitment runs deep. We are proud to be ISO 9001:2015 Certified, making us the only Toyota dealership in Western Australia with this internationally recognised quality accreditation. This certification means that every process, from servicing and parts to sales and follow-up care, follows a proven framework for accuracy, consistency, and reliability.
Other quality indicators to look for include:
A full-service Toyota dealership that manages everything in one place.
A large Toyota Genuine Parts warehouse to minimise service delays and ensure quality components every time
These systems work quietly in the background to create a better experience in the foreground, faster turnaround times, fewer surprises, and complete confidence every time you visit.
Award-Winning Service and Reputation
Awards and reviews tell an important story, they help you see how a dealership performs when it truly counts. Recognition from industry peers shows consistency and professionalism, while feedback from real customers reveals what your day to day experience is likely to be. The best dealerships are proud of what they’ve achieved but never stop improving. They see every review as insight, every award as motivation to keep raising the bar.
At New Town Toyota, our record of excellence reflects that mindset. We’ve been recognised as MTA WA Large Automotive Business of the Year and are consistently ranked among Australia’s Top 20 Toyota Dealers. These achievements reflect decades of dedication to quality, service, and care for our community.
But don’t just take our word for it. Take a moment to read our Google Reviews and see what Perth drivers say about their experience. From first time buyers to long time Toyota owners, their stories capture what you can expect when you choose a dealership built on trust, consistency, and genuine care.
Shared Values
For many drivers, the relationship matters as much as the vehicle. Buying locally supports local families and jobs, and it gives you confidence that your dealership will still be here in five years when you need advice. New Town Toyota is proudly family-owned and operated for over 30 years, built on integrity, transparency, and care. Our team lives and drives in Perth, just like you, and we’re proud to give back through sponsorships and partnerships that make a real difference in our community—from the Walk for Women’s Cancers to local sports clubs and Perth events.
Experience New Town Toyota
Your choice of dealership shapes your full ownership experience. Choose one that offers genuine convenience, proven quality, and values that align with your own. Because buying a car is not the end of the journey, it’s the beginning.
