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Read our Sales & Service Guest Reviews below:
New Town gave us the correct Toyota experience we were expecting. I made some calls to New Town Toyota and I was greeted warmly on the phone by reception when I called and was put through to the sales manager who was honest kind and answered every question I had.
I booked to come in at 5pm that day and was greeted within 2 minutes by our sales consultant and from then on our experience continuously exceeded all expectations. We felt like party of a Toyota Family with New Town and they made us confident we were spending our time and money with the right company and right dealership. OH WHAT A FEELING. Our New town sales representative was phenomenal. He was honest and transparent through the process, we never doubted him and trusted him with our purchase. It really felt like they were there to support us through this experience. They listened to what we were after and made us confident in our decision in a timely matter with out making us feel rushed. I have never felt so content and calm in such a large transaction and Alex in 100% responsible for this! OHH WHAT A FEELING!
Asha, Feb 2020
We arrived at New town Toyota, some distance from our home, after visiting two other Toyota show rooms, to look at the cars with the intent to buy a new vehicle. At the other places we could not find a person who seemed interested in discussing the availability of the car in which we were interested, or even the possibility of providing us access to one. At New Town we were listened to and our sales consulatant was open to discussion. We were shown a range of options very similar to what we were looking for as the actual vehicle we asked about was not in the yard. We felt that we were valued as both customer and warmly welcomed as people in their business place. The discussion about price was open and fair and did not feel as any point as if there was something we were not being told. They us time to consider our options and in fact, with the information provided and the access to the car we purchased a different model Rav4 to the one we originally planned to buy.
Kerry, May 2020
All the people I had dealings with including the sales consultant, financial consultant and aftercare consultant - were helpful and expert but not pushy in answering my questions or providing information. They listened carefully to everything that myself and my wife explained to him about what we were looking for. Because of their knowledge and approach, we found it easy to move much more quickly towards buying a car than we anticipated. We are very glad that we were dealing with New Town Toyota.
Rodan, June 2020
Very happy the way I was looked after and well informed about the delivery of my car. Our sales consultant was extremely helpful throughout the purchase and delivery of my car.
Ante, Jan 2020
The customer service we received was amazing and all the staff were super friendly. The sales consultant made the whole experience stress free and really enjoyable. We had zero hesitation signing the contract straight away because they made the process effortless and the whole experience was very positive.
Sarah, August 2020
From the manager to sales person to finance everything went so smooth and within 3 days I drove away in my new car. I am so happy about it. The sales consultant was a good mand, I was very happy to be dealing with him. I am very happy with New Town Toyota and my experience!
Barry, July 2020
Competitive price and great sales staff. Both sales consultants were good. They gave me enough time, arranged a couple of test drives for me and my wife and explained all the options well.
Farrukh, August 2020
Customer service WOW, amazing from all staff members. Through out the process the salesman didn't ever both us or keep calling to but the car (never Pushy), that gave us the room to think and look at other options, but the beauty of the Camry and the price made our number 1 selection to buy. The date we got it after a few months of waiting period (which we really didn't mind waiting the 6-8 months, Our Camry came after 2 months early then expected.). The team were undoubtedly the best i have ever met. Best in what they do overall. Magnificent experience. Big and huge thank you. Giving us time and space to think, do our homework to buy a car which we can keep for years and years.
Arvinda, Nov 2019
The car and its features are amazing. The salesman was informative and kept me informed all the waiting time. The hand over was smooth.
Geoffrey, Nov 2019
The salesman was lovely and had so much patience. We were looking at the Prado and the fortuner and most sales reps would push you to the most expensive one however, the salesman always remained factual and advised the choice is ours. We never felt pressured. They were always open and honest with expected times frames and delivery.
Sharnee, Oct 2019
Easy to contact and I got regular updates on when my car was due.
Kristy , Dec 2019
Very happy with the service, service advisor great to deal with.
I appreciate that the car was washed and cleaned inside. Also I mentioned that the engine was making a noise when i brought it in. I am please to say that the service has corrected that. So thank you so much for the good service.
Everyone I dealt with were great. They have looked after me ever since I purchased my first car.
Roger, Feb 2020
I have been servicing my car with New Town Toyota for the last 9 years. Always great people service. Thank you
Robyn, May 2019
The team at New Town were exceptional. I was a little late for my Service Appointment but the Service Team was completely accommodating to this and also fitted my new Seat Covers for me after washing the car at the end of the Service. All communication was polite, professional and very friendly. I would highly recommend New Town for all your service needs.
Robby, May 2019
The staff member at the front counter was awesome, explained everything that was done and what could cause the issues I had. Extremely pleasant and helpful. Great to kick back and relax on the lounge for the short wait for the car to be serviced. Thanks
David, June 2019
I have been a customer of New Town Toyota since its beginning. From that time, during my working years, up until my retirement in 2006, I changed my vehicle every 2 years, and gradually progressed from Corollas to a Camry. Through the leadership of Joe Zito, New Town's personal care and personal service has been an inspiration to me in that industry. I have since introduced my Son for the purchase and servicing of his corolla and now my wife to New Town Toyota for their servicing needs.
Trevor, Feb 2019
“The entire experience was one of personal attention to me and my vehicle. I was extremely impressed with the people I spoke with and knowledge and experience of them as well. I will certainly be returning to have my vehicle maintained by your dealership"
Ryan, Feb 2019
“I recently purchased this vehicle used at New Town and brought it in for some minor warranty work. The service team were exceptional in getting everything sorted and provided a loan vehicle overnight so I could still get to work. Couldn't ask for more. Thank you! "
Mark, Feb 2019
Second time servicing my car. Another good experience. Staff is always ready. Prompt, friendly and they listen attentively. Also facilities and staff always present well. Impressions do count when customer arrives and sees a business and its representatives looking and acting professional.
Sunil, March 2019
Very happy. Job well done. Car cleaned after servicing. The guy who was to pick me up was on time and gave me a call, as I requested. This is the best Toyota dealership in Perth. Thank you very much.