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Read our Sales & Service Guest Reviews below:
The New Town Toyota Salesman that looked after us when we purchased our new car was very professional and very helpful. We are very pleased with our new car. I would be very happy to recommend New Town Toyota to family and friends..
Michael, April 2019
Good customer service.
Ashley, April 2019
The salesperson had a Friendly and honest approach - easy to understand and very good sense of humour.
Dennis, April 2019
Helpful and pleasant staff and advised me at what stage was my Landcruiser at during its arrival.
Donald, Apr 2019
“Friendly and professional service. Able to take 2 test drives in different cars. Prepared to negotiate. Not pushy and no pressure.”
Irene, Dec 2018
Allan Baker was extremely friendly and helpful. He kept me updated about the progress of the car delivery. He made sure I was familiar with the controls of my new Rav4 and went thru each of them carefully.
Jane, Jan 2019
Alex the salesman, who served me was a top bloke and explained everything to me and told me to call him anytime if I had an issue or was not sure of something. He is genuine and honest and not pushy whatsoever. Great bloke.
Terence, Jan 2019
I would recommend New Town Toyota due to the friendly approach of the staff and the great customer service demonstrated by the Sales Consultant Allan Baker.
Marion, Jan 2019
There was high level of customer service in all stages of the transaction.
Neslon, Nov 2018
Very professional in all aspects of my deal from start to finish - made me feel at home and happy to work with me to have the car ready and with the extras on it that we agreed on.
Michael, Nov 2018
Constant follow up with the sales person- Alexander is a rare gem and did what I expected. Actually I went to another dealership prior to your office and once Alex spoke to me, I fell in love with NTT and told myself and wife that we shall purchase from you because of Alex.
Michael, Nov 2018
Personal service and reliable feedback / communication. He was personable and kept to commitments and information provided throughout the process.
Michael, Nov 2018
Friendly service by all I spoke with, going out of the way to ensure comfort and understanding of process and the salesman I dealt with was awesome.
TEPEA NEPIA, May 2018
Every aspect of the sales/ purchase experience was very good. The Sales Manager and initial sales contact was exceptional. I had just completed an external ISO audit of this dealerships' systems and had good insight as to the level of customer service being provided which definitely influenced my decision to purchase. It was excellent experience and very good dealership.
ROBYN SPROUT, April 2018
The salesman knew everything about the car I test drove and had no problems explaining it to me. Very Happy.
TANIA STOUT, May 2018
My heartfelt thanks to Allan Baker and Stephen Wheatley for making the purchase of my Camry Hybrid a smooth and painless experience. I would especially like to thank Allan for his extraordinary level of empathy and sharp perceptiveness. He very quickly understood what I needed from the moment I first expressed my interest in a TOYOTA. Together with Steve's support, I was able to confidently make the decision to purchase a Camry Hybrid. No Regrets.
DOUGLAS CARR, April 2018
“Allan Baker was very professional in our dealings and took time in explaining all the features of the Prado. The premises were clean and quiet and the coffee was good.”
Robert, Oct 2018
“Fantastic customer service by Allan. All queries were answered quickly. Upon delivery, he spent so much time explaining the vehicle features.”.
Gregory, Oct 2018
“Easy to deal with”
Riley, Oct 2018
“Friendly, approachable and efficient staff made the buying experience stress free.”
Jeanette, Oct 2018
Alex was really helpful and he knows how to interact with his customers properly. He was one of the best customer service agent I have ever experienced with. His skills are top grade.
FARZANA, Aug 2018
Good deals, helpful and friendly service
Jennifer, Sep 2018
Excellent service made us feel very welcome. The sales staff are very knowledgeable about the cars and nothing was too much trouble during our times at the sales office.
Terry, Oct 2018
Fantastic customer service and makes you feel comfortable.
Talia, Oct 2018
My expectations were exceeded due to Customer service, availability of cars, location of premise.
DEVI SUJIPTO , April 2018
Dan was an amazing salesman and listened to what we needed and wanted but not pushy. Outstanding service.
MICHAEL APOLLOS, May 2018
Alex, Steve and Sushain were very friendly and helpful. Even helped with insurance drama caused by CBA and let us borrow a demo for one night.
JAMES POWEEL, May 2018
When we decided to go with the colour that we wanted, we were told straight away that it would take approximately 3-4 months. We were kept updated every step of the way - the customer service we received was fantastic!
TREVOR PETTIT, June 2018
Salesman were very polite and knowledgeable about the product they were selling. Very happy with the new vehicle purchased,
MICHELLE, July 2018
Very good and friendly service.
HELEN, July 2018
They accommodated my every wish. And my salesperson Suggested extras that were well appreciated.
PETER, July 2018
They were very professional and helpful in the process of making it all happen.
CAMPBELL, July 2018
Trevor, Feb 2019
“The entire experience was one of personal attention to me and my vehicle. I was extremely impressed with the people I spoke with and knowledge and experience of them as well. I will certainly be returning to have my vehicle maintained by your dealership"
Ryan, Feb 2019
“I recently purchased this vehicle used at New Town and brought it in for some minor warranty work. The service team were exceptional in getting everything sorted and provided a loan vehicle overnight so I could still get to work. Couldn't ask for more. Thank you! "
Mark, Feb 2019
Second time servicing my car. Another good experience. Staff is always ready. Prompt, friendly and they listen attentively. Also facilities and staff always present well. Impressions do count when customer arrives and sees a business and its representatives looking and acting professional.
Sunil, March 2019
Very happy. Job well done. Car cleaned after servicing. The guy who was to pick me up was on time and gave me a call, as I requested. This is the best Toyota dealership in Perth. Thank you very much.
Robyn, May 2019
The team at New Town were exceptional. I was a little late for my Service Appointment but the Service Team was completely accommodating to this and also fitted my new Seat Covers for me after washing the car at the end of the Service. All communication was polite, professional and very friendly. I would highly recommend New Town for all your service needs.
Kyle, April 2019
I was running late to pick up my vehicle and my service advisor stayed back on Friday afternoon to allow me to pick it up. Very much appreciated. Thank you
Wayne, October 2018
“Very impressed with the service, lovely lady greeted and run through what was going to happen. I got a message my car was ready for picking up. Served once again by the same lady who ran thought what happened and the health of the car. The car had been washed and vacuumed with a complimentary bottle of water and a newspaper. I drove away feeling real happy with my experience once again at NTT!. "
Russell, October 2018
I appreciated being to book my vehicle in at short notice (diesel smell accelerated service). I was informed of progress, all work was explained (including cost implications) and the car was nice and clean when I picked it up. You are some 16km from home across the city but I still think it's worth having my car serviced with you.”
Terrence, October 2018
My dealing with NTT goes back about 15 years and several vehicles. I am sure this will tell you.
Lauren, Sep 2018
have been a customer of New Town Toyota before it was called New Town. I first started coming to Welshpool back in the 80's when it was called Don Rogers Toyota. As long as I can keep getting the car I want I will continue to keep coming back because I am always happy with the service. Erick was a very pleasant person to deal with yesterday.
Vivian, Dec 2018
Seanna has been looking after my Sahara while I am away and getting work done on it for me. She has been really helpful and keeping me informed as work progresses.
Barbara, Dec 2018
Service staff are top class. My vehicle was returned clean and it felt like brand new. Thank you
Ben, Dec 2018
Friendly, professional customer service and my car was serviced at a good price
Paul. Nov 2018
Staff are very helpful and friendly. You get a lovely clean car when you pick it up. It's all quick and easy.”
Charlene, June 2018
I return to Toyota every time I purchase. I purchased 4 cars already from them and that was the best deal I have done every single time. Value for money, economical, beautiful team. Very, very welcoming. Nice experience. And on top of everything, they will do everything they can to satisfy you. The servicing are excellent, beautiful lounge. Suit to relax. WELL done Toyota. I will be buying my next car soon and will always get a Toyota.
Ali, May 2018
From the start to end, Nyree has been extremely helpful and available to any questions, quotes and requests. She seems to take special care for everyone around. Highly impressed by her work ethics and rest of your staff. My dealings with you guys were similar to "oh What a Feeling!" Keep up the good work.
Lynn, July 2018
I have been a customer of New Town Toyota before it was called New Town. I first started coming to Welshpool back in the 80's when it was called Don Rogers Toyota. As long as I can keep getting the car I want I will continue to keep coming back because I am always happy with the service. Erick was a very pleasant person to deal with yesterday.
Sandra, May 2018
Great service. Loved that my car was cleaned while there. Use of loan car was very convenient and one of the deciding factors in choosing this venue for servicing.
David, June 2018
Seanna the service advisor kindly arranged a loan car for me at short notice 10/10. Harry in the workshop has very impressive knowledge of my model Landcruiser, once again 10/10.
Andrea, Feb 2018
Working full time makes it really hard to get servicing work on your vehicle and both times I have taken my car into New Town Toyota I have been nothing but impressed with the fast and friendly service. Both times I have been served promptly and then been taken back to work in a timely manner, and also been picked up in the afternoon without delay. Yesterday, both of the young men who gave me a lift were so friendly and it was really nice to see as these days a lot of young people are not that interested in customer service. My service advisor was lovely and kept me informed of the progress of my vehicle and also called me to let me know when the driver would be here to pick me up from work. Overall, I could not speak more highly of the service I received yesterday so thank you for having such a great team.
Belinda, July 2018
Very organised and all the staff were friendly. Did not have to wait around for very long. Got a phone call straight away to say car was finished.