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Read our Sales & Service Guest Reviews below:
Customer service WOW, amazing from all staff members. Through out the process the salesman didn't ever both us or keep calling to but the car (never Pushy), that gave us the room to think and look at other options, but the beauty of the Camry and the price made our number 1 selection to buy. The date we got it after a few months of waiting period (which we really didn't mind waiting the 6-8 months, Our Camry came after 2 months early then expected.). The team were undoubtedly the best i have ever met. Best in what they do overall. Magnificent experience. Big and huge thank you. Giving us time and space to think, do our homework to buy a car which we can keep for years and years.
Arvinda, Nov 2019
The car and its features are amazing. The salesman was informative and kept me informed all the waiting time. The hand over was smooth.
Geoffrey, Nov 2019
The salesman was lovely and had so much patience. We were looking at the Prado and the fortuner and most sales reps would push you to the most expensive one however, the salesman always remained factual and advised the choice is ours. We never felt pressured. They were always open and honest with expected times frames and delivery.
Sharnee, Oct 2019
Easy to contact and I got regular updates on when my car was due.
Kristy , Dec 2019
We experienced a very welcoming, professional, patient and helpful team. They allowed me to ake my own personal decision and didn't push any deals or other cars. Overall great experience, my husband and I are very happy with the customer service. We had a great salesman, very comfortable and professional experience.
Marilyn, September 2019
Personalised service with your representative that was interested, knowledgable and patient. Alex king was very helpful and knowledagable as well as being patient with us. A very pleasant person to deal with. All the people we met at New Town we very personable and helpful.
Davis, September 2019
This is the 6th Toyota we have purchased over 40 years, the last 4 from New Town Toyota. Their customer service throughout the life of our vehicles has been both professional and friendly. The salesman listened to our expectations and conducted the negotiations on the sale (including the trade in within that brief, in a professional and friendly manner.
Robert, October 2019
Friendly professional service and very knowledgable. Very helpful and easy to deal with.
Catherine, October 2019
New Town Toyota go above and beyond to ensure the purchase is smooth and easy. The sales staff were a great team to deal with. They provided immediate responses to any queries and provided that customer service that lack in other companies.
Lee, July 2019
New Town Toyota pulled out all the stops to help me purchase my new vehicle. They were trustworthy and nothing was too much trouble. From reception to the manager they were all very friendly.
Sharon, June 2019
This is my third car from New Town Toyota. They never disappoint, from the price to delivery. The knowledge of the vehicles is above expectations and the service from their staff is excellent.
Jan, May 2019
Great service, friendly, non pushy and very helpful and understanding. Salesman did an awesome person, we will be back to see New Town Toyota for our next purchase.
Dean, June 2019
The New Town Toyota Salesman that looked after us when we purchased our new car was very professional and very helpful. We are very pleased with our new car. I would be very happy to recommend New Town Toyota to family and friends..
Michael, April 2019
Good customer service.
Ashley, April 2019
The salesperson had a Friendly and honest approach - easy to understand and very good sense of humour.
Dennis, April 2019
Helpful and pleasant staff and advised me at what stage was my Landcruiser at during its arrival.
Donald, Apr 2019
“Friendly and professional service. Able to take 2 test drives in different cars. Prepared to negotiate. Not pushy and no pressure.”
Irene, Dec 2018
Allan Baker was extremely friendly and helpful. He kept me updated about the progress of the car delivery. He made sure I was familiar with the controls of my new Rav4 and went thru each of them carefully.
Jane, Jan 2019
Alex the salesman, who served me was a top bloke and explained everything to me and told me to call him anytime if I had an issue or was not sure of something. He is genuine and honest and not pushy whatsoever. Great bloke.
Terence, Jan 2019
I would recommend New Town Toyota due to the friendly approach of the staff and the great customer service demonstrated by the Sales Consultant Allan Baker.
Marion, Jan 2019
There was high level of customer service in all stages of the transaction.
Neslon, Nov 2018
Very professional in all aspects of my deal from start to finish - made me feel at home and happy to work with me to have the car ready and with the extras on it that we agreed on.
Michael, Nov 2018
Constant follow up with the sales person- Alexander is a rare gem and did what I expected. Actually I went to another dealership prior to your office and once Alex spoke to me, I fell in love with NTT and told myself and wife that we shall purchase from you because of Alex.
Michael, Nov 2018
Personal service and reliable feedback / communication. He was personable and kept to commitments and information provided throughout the process.
Michael, Nov 2018
Friendly service by all I spoke with, going out of the way to ensure comfort and understanding of process and the salesman I dealt with was awesome.
TEPEA NEPIA, May 2018
Every aspect of the sales/ purchase experience was very good. The Sales Manager and initial sales contact was exceptional. I had just completed an external ISO audit of this dealerships' systems and had good insight as to the level of customer service being provided which definitely influenced my decision to purchase. It was excellent experience and very good dealership.
ROBYN SPROUT, April 2018
The salesman knew everything about the car I test drove and had no problems explaining it to me. Very Happy.
TANIA STOUT, May 2018
My heartfelt thanks to Allan Baker and Stephen Wheatley for making the purchase of my Camry Hybrid a smooth and painless experience. I would especially like to thank Allan for his extraordinary level of empathy and sharp perceptiveness. He very quickly understood what I needed from the moment I first expressed my interest in a TOYOTA. Together with Steve's support, I was able to confidently make the decision to purchase a Camry Hybrid. No Regrets.
DOUGLAS CARR, April 2018
“Allan Baker was very professional in our dealings and took time in explaining all the features of the Prado. The premises were clean and quiet and the coffee was good.”
Robert, Oct 2018
“Fantastic customer service by Allan. All queries were answered quickly. Upon delivery, he spent so much time explaining the vehicle features.”.
Gregory, Oct 2018
“Easy to deal with”
Riley, Oct 2018
“Friendly, approachable and efficient staff made the buying experience stress free.”
Jeanette, Oct 2018
Alex was really helpful and he knows how to interact with his customers properly. He was one of the best customer service agent I have ever experienced with. His skills are top grade.
FARZANA, Aug 2018
Good deals, helpful and friendly service
Jennifer, Sep 2018
Excellent service made us feel very welcome. The sales staff are very knowledgeable about the cars and nothing was too much trouble during our times at the sales office.
Terry, Oct 2018
Fantastic customer service and makes you feel comfortable.
Talia, Oct 2018
Salesman were very polite and knowledgeable about the product they were selling. Very happy with the new vehicle purchased,
MICHELLE, July 2018
Very good and friendly service.
HELEN, July 2018
They accommodated my every wish. And my salesperson Suggested extras that were well appreciated.
PETER, July 2018
They were very professional and helpful in the process of making it all happen.
CAMPBELL, July 2018
Robyn, May 2019
The team at New Town were exceptional. I was a little late for my Service Appointment but the Service Team was completely accommodating to this and also fitted my new Seat Covers for me after washing the car at the end of the Service. All communication was polite, professional and very friendly. I would highly recommend New Town for all your service needs.
Kyle, April 2019
I was running late to pick up my vehicle and my service advisor stayed back on Friday afternoon to allow me to pick it up. Very much appreciated. Thank you
Robby, May 2019
The staff member at the front counter was awesome, explained everything that was done and what could cause the issues I had. Extremely pleasant and helpful. Great to kick back and relax on the lounge for the short wait for the car to be serviced. Thanks
David, June 2019
I have been a customer of New Town Toyota since its beginning. From that time, during my working years, up until my retirement in 2006, I changed my vehicle every 2 years, and gradually progressed from Corollas to a Camry. Through the leadership of Joe Zito, New Town's personal care and personal service has been an inspiration to me in that industry. I have since introduced my Son for the purchase and servicing of his corolla and now my wife to New Town Toyota for their servicing needs.
Trevor, Feb 2019
“The entire experience was one of personal attention to me and my vehicle. I was extremely impressed with the people I spoke with and knowledge and experience of them as well. I will certainly be returning to have my vehicle maintained by your dealership"
Ryan, Feb 2019
“I recently purchased this vehicle used at New Town and brought it in for some minor warranty work. The service team were exceptional in getting everything sorted and provided a loan vehicle overnight so I could still get to work. Couldn't ask for more. Thank you! "
Mark, Feb 2019
Second time servicing my car. Another good experience. Staff is always ready. Prompt, friendly and they listen attentively. Also facilities and staff always present well. Impressions do count when customer arrives and sees a business and its representatives looking and acting professional.
Sunil, March 2019
Very happy. Job well done. Car cleaned after servicing. The guy who was to pick me up was on time and gave me a call, as I requested. This is the best Toyota dealership in Perth. Thank you very much.
Wayne, October 2018
“Very impressed with the service, lovely lady greeted and run through what was going to happen. I got a message my car was ready for picking up. Served once again by the same lady who ran thought what happened and the health of the car. The car had been washed and vacuumed with a complimentary bottle of water and a newspaper. I drove away feeling real happy with my experience once again at NTT!. "
Russell, October 2018
I appreciated being to book my vehicle in at short notice (diesel smell accelerated service). I was informed of progress, all work was explained (including cost implications) and the car was nice and clean when I picked it up. You are some 16km from home across the city but I still think it's worth having my car serviced with you.”
Terrence, October 2018
My dealing with NTT goes back about 15 years and several vehicles. I am sure this will tell you.
Lauren, Sep 2018
have been a customer of New Town Toyota before it was called New Town. I first started coming to Welshpool back in the 80's when it was called Don Rogers Toyota. As long as I can keep getting the car I want I will continue to keep coming back because I am always happy with the service. Erick was a very pleasant person to deal with yesterday.
Vivian, Dec 2018
Seanna has been looking after my Sahara while I am away and getting work done on it for me. She has been really helpful and keeping me informed as work progresses.
Barbara, Dec 2018
Service staff are top class. My vehicle was returned clean and it felt like brand new. Thank you
Ben, Dec 2018
Friendly, professional customer service and my car was serviced at a good price
Paul. Nov 2018
Staff are very helpful and friendly. You get a lovely clean car when you pick it up. It's all quick and easy.”
Charlene, June 2018
I return to Toyota every time I purchase. I purchased 4 cars already from them and that was the best deal I have done every single time. Value for money, economical, beautiful team. Very, very welcoming. Nice experience. And on top of everything, they will do everything they can to satisfy you. The servicing are excellent, beautiful lounge. Suit to relax. WELL done Toyota. I will be buying my next car soon and will always get a Toyota.
Ali, May 2018
From the start to end, Nyree has been extremely helpful and available to any questions, quotes and requests. She seems to take special care for everyone around. Highly impressed by her work ethics and rest of your staff. My dealings with you guys were similar to "oh What a Feeling!" Keep up the good work.
Lynn, July 2018
I have been a customer of New Town Toyota before it was called New Town. I first started coming to Welshpool back in the 80's when it was called Don Rogers Toyota. As long as I can keep getting the car I want I will continue to keep coming back because I am always happy with the service. Erick was a very pleasant person to deal with yesterday.
Sandra, May 2018
Great service. Loved that my car was cleaned while there. Use of loan car was very convenient and one of the deciding factors in choosing this venue for servicing.
David, June 2018
Seanna the service advisor kindly arranged a loan car for me at short notice 10/10. Harry in the workshop has very impressive knowledge of my model Landcruiser, once again 10/10.
Andrea, Feb 2018
Working full time makes it really hard to get servicing work on your vehicle and both times I have taken my car into New Town Toyota I have been nothing but impressed with the fast and friendly service. Both times I have been served promptly and then been taken back to work in a timely manner, and also been picked up in the afternoon without delay. Yesterday, both of the young men who gave me a lift were so friendly and it was really nice to see as these days a lot of young people are not that interested in customer service. My service advisor was lovely and kept me informed of the progress of my vehicle and also called me to let me know when the driver would be here to pick me up from work. Overall, I could not speak more highly of the service I received yesterday so thank you for having such a great team.
Belinda, July 2018
Very organised and all the staff were friendly. Did not have to wait around for very long. Got a phone call straight away to say car was finished.