At New Town Toyota, quality isn't just a promise—it's a standard we live by every day. We are proud to hold the ISO 9001:2015 certification for Quality Management Systems, an internationally recognized benchmark for excellence in quality management.
What is ISO 9001:2015?
ISO 9001:2015 is the latest version of the ISO 9001 standard, which sets out the criteria for a quality management system. This standard is based on a number of quality management principles, including a strong customer focus, the motivation and involvement of top management, a process approach, and continual improvement. It ensures that customers consistently receive high-quality products and services, which in turn brings many business benefits.
Our Legacy of Quality
New Town Toyota has held this prestigious certification since 1995, making us one of the few car dealerships in Australia to achieve and maintain this standard. Our long-standing commitment to quality management reflects our dedication to providing exceptional customer service, maintaining high standards in every aspect of our operations, and continuously improving our processes.
Why It Matters to You
For our customers, the ISO 9001:2015 certification is a guarantee that when you choose New Town Toyota, you're choosing a dealership that adheres to the highest standards of quality. Whether you're buying a new or pre-owned vehicle, servicing your car, or simply seeking advice, you can trust that our processes are designed to meet and exceed your expectations.
A Commitment to Excellence
Our certification is not just a badge—it's a reflection of our ongoing commitment to excellence. By adhering to ISO 9001:2015 standards, we ensure that our operations are efficient, our staff are well-trained, and our customers are always satisfied. We continually review and improve our processes to ensure that we remain a leader in the automotive industry.
When you choose New Town Toyota, you're choosing a dealership that values quality, consistency, and continuous improvement. It's this commitment to excellence that has earned us the trust and loyalty of our customers for nearly three decades.
