Car Service at New Town Toyota

New Town Toyota Recall FAQ's

Ensuring that your Toyota is operating safely is as important to us as it is to you. There are occasions where vehicle manufacturers may issue a recall notice on your specific vehicle. New Town Toyota are here to help! In the event you have received a recall notice, we can help you carry out this process in a timely and efficient manner.

How will i know if there is a Recall on my Vehicle?

If you have a registered vehicle in WA, you will receive a letter directly from Toyota. Please ensure your registration is current and that you have an up to date mailing address. To ensure Toyota have your current and correct vehicle and contact details, you can contact them on 1800 869 682 or via email customerexperience@toyota.com.au. 

What do i do when i get a Recall letter?

Once you have received your recall letter please make contact with us. You can do so by phone on 08 9472 2600 or by email enquiries@newtowntoyota.com.au. Please ensure you have your recall letter handy when you make contact. 

 

Is my vehicle safe to drive?

The Safety Related Recall letter/s you may receive from Toyota will outline the exact condition and will advise you of action required. In the majority of cases a Safety Recall is announced as a precaution and your vehicle is still very safe to drive. 

Where can i get the Recall work carried out?

New Town Toyota are more than happy to assist in completing your recall work. It is essential that you book in advance for this work to be completed.  In order to book please contact us on 08 9472 2600 or email enquiries@newtowntoyota.com.au

Why do i get a Recall letter if i cannot have the work done immediately?

Toyota takes their customers safety very seriously and wants to let you know as soon as possible of any potential safety recall related action that may affect your vehicle. For some recalls, new parts have to be engineered and produced which can take some time or the parts supply needs to increase to meet the demand. 

How much will this cost me?

There will be no charge for any recall work carried out on your vehicle. 

Can i book additional service work at the same time?

New Town Toyota are more than happy to assist with booking you in for any other service or repair work at the same time we complete your recall. Please ensure you let us know what you require at the time of your booking to ensure we can accomodate this.

Airbag Recall

A number of Toyota models have been recalled for front driver and/or front passenger airbag inflators that were manufactured by Takata Corporation. For more information call 1800 987 366  or click here

Want to know more?

For further information about current Toyota recalls in Australia click here.

 

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Service Department Location

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New Town Toyota

Service Department

Cnr Welshpool Rd & Swansea St
East Victoria Park, WA 6101

Phone
08 9472 2698
Fax
08 9470 3854

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Department Trading Hours

Monday
7:30 AM - 5:00 PM
Tuesday
7:30 AM - 5:00 PM
Wednesday
7:30 AM - 5:00 PM
Thursday
7:30 AM - 5:00 PM
Friday
8:00 AM - 5:00 PM
Saturday
8:00 AM - 12:00 PM
Sunday
Closed