Guest Experience

5 Star Guest Experience at New Town Toyota

The New Town Toyota team offers an uncompromising commitment to Guest Satisfaction and putting the "WOW" factor into every experience - that's what we call the New Town Feeling!

Award Winning Guest Experience

Andrew Embley - Award winning Guest Experience at New Town Toyota

We are very proud to have achieved the highest possible award for Guest Experience within the Toyota Dealer Network. The dedicated team at New Town Toyota ensures they deliver award winning guest service every time. 

  • 2016 Silver Brand & Guest Experience Award 
  • 2016 Guest Experience Masters Winner
  • 2015 Bronze Brand and Guest Experience Winner
  • 2015 Guest Experience Masters Winner
  • National Parts Sales Champion, Chloe Butler - 2015 Toyota National Skills Competition
  • Toyota 5-Star Guest Service Dealership Award four years running 2016, 2015,  2014 & 2013 (Inaugural year 2013)
  • Toyota Gold Brand & Guest Experience Award for Excellence Winner (Metro) and the right to call ourselves the number one Brand & Guest  focused Toyota dealership in Australia 2014.
  • Toyota Guest Experience Masters Winner in 2014, 2013 & 2011 
  • Toyota Bronze Guest First Award for Excellence Winner 2013 & 2012 
  • Toyota Silver Guest First Award for Excellence Winner 2011 
  • National Guest Experience Manager Champion, Kassandra Virgo - 2011 Toyota National Skills Competition

5-Star Guest Service

5-Star Guest Service

New Town Toyota's current status as a  5-Star Guest Service Dealership is the highest possible ranking for guest service in both Sales and Servicing.  This is only awarded to Dealers who are proven to offer exceptional & outstanding service, routinely exceeding guest expectations.

How Dealers earn 5-Star status?

A Dealership must consistently offer guests outstanding levels of service in both sales and servicing. Toyota Australia regularly monitors guest satisfaction levels against a strict set of criteria, to ensure standards never slip.

How this benefits our valued guests?

The only way a Dealer can achieve maximum 5-Star status is with a ‘Guest First’ culture and by continuously striving to improve the service and support. As a result, you can expect the very best guest experience – the kind you’d be happy to recommend to anyone.  

Our Award Winning Team
Our Award Winning Team

Toyota Guest Satisfaction Survey

If you have recently purchased a new vehicle or had your vehicle serviced with us under the TSA program, you should receive an invitation from Toyota Australia to complete an online Guest Satisfaction Survey. Your feedback is extremely valuable to us and we would appreciate you taking the time to complete it. Plus, just by completing the Survey you will go into the draw to win a Fuel Voucher!